Jonathan was professional, very nice, efficient and explained everything to us. Jonathan is the kind of person you should be very proud of to have work for your company. Great customer service. 😃 Very happy customer.

ann mullen

2 weeks ago

Ben and Gabriel were both pros.They explained to me what tests they were running on my equipment and the test results.They both discussed a plan , short term and long term.

Xueshu Song

4 weeks ago

Pronto Service Pros did an excellent job today fixing a kinked copper coolant pipe in one of my two AC/heat pump units. Bill, the head technician, was extraordinarily kind and diligent, and his colleague Ethan was fantastic to work with. Shelley, the manager, is always empathetic, efficient, and professional, and Alexandria has been wonderfully helpful as well. Thank you, Pronto Service Pros!

Marcelo Romaikos

1 month ago

Eddie Glisson is the best. Great service

Ed Ruiz

1 month ago

Eddie Gilisson also cleaned the compressor & blew out the drain line. Arrived on time and finished quickly. Thanks.

Raul Cordova

3 months ago

Hello! Replacing the blower motor and the module did the job! The unit is working fine! Bill repaired the unit and took time to answer my questions and explain the process! Thanks Bill!

Christina Frederick

4 months ago

Pronto Service Pros installed my new HVAC system and duct work. They were professional and competent, arrived on time, provided all necessary paperwork and permits, and cleaned up every day. I would highly recommend them.

Marcia Hogan

5 months ago

Zero stars if possible. Terrible customer service. Guy that showed up was rude and nasty acted like it was our fault we were having problems with a unit that was only a year old installed by them. Told us it was leaking and we had to pay someone to come find the leak another 300 dollars. No warranty on a year old unit. Not happy with them at all. Called another company to come look at it. They found leak in less then 10 minutes. Miraculously under warranty.

David Turcios

5 months ago

I can’t speak to their actual service, but my experience with one of their drivers was extremely disappointing. I was signaling to merge while making a right turn, and instead of allowing it safely, the driver sped up to block me, laughed, and then made an obscene gesture. It was rude, unsafe, and very unprofessional. If this is how their drivers act on the road, it’s hard to feel comfortable trusting this company in my home. Employees should understand that their behavior reflects directly on the company’s reputation.”

Danica Jackson

8 months ago

We’ve had Llona work on 2 plumbing projects and one emergency (my husband drilled through a water pipe 🙄) and honestly we’d never use anyone else. They’re so nice- everyone- the ladies in the office, the guys who have come out to do the onsite work. I feel like they definitely know what they’re doing and they have always given us a very fair price. Some people gouge us when they see our home but I’ve never felt they have and I’ve compared their prices to others in the area. Wouldn’t go anywhere else!

Nelson Guagliardo

8 months ago

This was our first time experience with Llona Plumbing, and it was great! We will definitely use them in the future. Other plumbing companies have become so big and corporate — we prefer the smaller, more customer-friendly small, family run business. Our tech Roger was terrific! He accomplished a lot in a short amount of time. Very polite and professional.

Wendy Bourland

8 months ago

I had a leaky PVC pipe underneath one of the sinks in my master bath. The technician recognized the problem and fixed it immediately. I was very happy with the service and I thought the price was reasonable. I would recommend this company to others.

Daniel Bowers

10 months ago

Emergency service call for flooding coming through ceiling air vent - Mitch made the entire process as stress free as it could be. He was extremely professional, fast, and knowledgeable. He fixed the leak fast and stuck around to make sure it was completely done

Fred Kodesch

10 months ago

Incredibly professional, kind and very helpful. A perfect job so far. Guess the proof will be after inspection when we turn the gas heater on and see. David Arthur was fantastic 10 stars as was Charlie Brown( love that name). Wouldn’t hesitate to use your services in the future. Thank you very much!

Craig Brown

10 months ago

Mitch was awesome! Informative, helpful, and prompt! I will 100% be recommending this company to anyone I know. I also spoke to a person in the office her name was Shelly I believe, also very helpful and nice! I have had 3 company’s work on this AC system and this was by far the best. Look no further people because I sure won’t ever again.

Beth Fleming

1 year ago

I had an excellent experience with Pronto for my AC maintenance. Mitch, the technician who came out, was professional, courteous, and extremely thorough. He arrived on time, explained everything he was doing, and he even vacuumed the carpet area when the job was complete! I appreciated his honesty and the level of care he showed. I highly recommend Pronto and will definitely request Mitch for any future services. Thanks for the great work!

M E Parra

1 year ago

Roger Garcia arrived early & after introduction went straight to work. He was very polite & extremely efficient. We received excellent service from him. He was such a pleasure to meet him. We had original install of both the garbage disposal & the kitchen faucet which both needed replacement. We had already purchased the new items ourselves & had them on hand, however, the new installs were more complicated, but Roger was able to overcome the challenge & both pieces of equipment are running better than ever. Thank You, Roger for an excellent job. He is quite an asset to your company! We feel that the cost was very fair! We are quite pleased to have Llona Plumbing to call on when needed. Great company & Staff! The Parra's

Kevin Kelley

1 year ago

Mitch came out today to do 21 point inspection and tune up on my 2 - 10 year old AC units. I’ve lived in Florida for 20 years and dealt with a lot of different AC companies. Mitch from Pronto is by far, the most professional and knowledgeable AC tech that I’ve ever dealt with. He walked me through the process and explained what was happening with my system including areas that were functioning well and items to keep an eye on. The next time that I have an AC need Pronto will be my first and only call. Thanks Mitch and The Pronto team!

Richele Smith

1 year ago

Pronto Service Pros provides a level of professionalism and care that is rare to find. Their staff, especially Eddie, makes the entire A/C service process easy and stress-free. His work is always meticulous and efficient. From our initial installation to our routine maintenance, they always go the extra mile. You can trust this team to handle your HVAC needs reliably and with the highest quality of service.

Sean Moore

1 year ago

Eddie was my technician, and he showed up on time, was very professional. Diagnose the problem and all work done in a professional manner. Highly recommend. Eddie is very personable and easy to work with.

eric Kam

1 year ago

Replacing my old AC 3 ton to a new 3.5 ton. Took me one time to negotiate the price and was install couple days later. Guy shows on time and did an excellent job, clean and professional. Price is really friendly. Sales manager Eddie responded quick and answered all my questions and concerns. Technician Stevenson did everything professionally. I’m highly recommended this company. This is the second AC I bought from Pronto. I’m living in the bigger house and bought a 5 tons from them, plan to moving to my second house try to down size that why I bought this 3.5 tons. Happy to have business with them. Keep the great work, great job Eddie.

Sherry Bell

1 year ago

I was super impressed with this company. I called in the morning, had an appointment set for the afternoon, and then was happily surprised when Eddie arrived early. He was very personable, and knowledgeable. Had it diagnosed and fixed within 30 minutes. He also gave some good advice on how to keep my unit running longer. I give this company 5 stars, and will recommend them to all my family and friends.

Peggy Hibbs

2 years ago

When this company sends the right people, they do an excellent job. Thanks to David today and Jonathon in July. They listened and met my expectations. Integrity and professional. That is what David and Jonathon exhibit while working. Thanks to both of you.

Jonathan Shaw

2 years ago

Friendly fast and knowledgeable

Matthew Green

2 years ago

Knowledgeable and didn't try to upset something I did not need. Explained issue well and solved it quickly. Well done. Thank you

Gary Conley

2 years ago

Jonathan, our tech today was professional, efficient and thorough. We appreciate his service

Terick Schaaf

2 years ago

They do a nice job telling you when they are h going to be there, and arrive on time!

Alan & Maria Heinlein

2 years ago

Post-Hurricane Helene, once again Pronto Service Pros A/C proves why they are the best in Tampa Bay for your A/C needs. Highly professional & calm communication when things are a mess, & stressful for everyone on the coast/beach. Quick response time for an on-site A/C system assessment. Highly knowledgeable professional to answer all questions thoroughly & make recommendations. Excellent options & pricing. This company is well run from operations to the field. We will not use anyone else. And we have referred them to our neighbors in our condo development which tells you all you need to know about their company. We specifically want to recognize Shelley Brown who runs the business & Eddie, an outstanding A/C expert who came out to do the assessment.

Jessica Antonio

2 years ago

Prompt, thorough, professional, tidy, polite, and knowledgeable service. Eddie was an excellent tech and explained all service options to me as well as made appropriate recommendations for my needs (didn't do the pushy oversell). I would highly recommend Pronto Svc Pros & Llona Plumbing. Everyone from the office team to the techs in your home or business were top notch! They made a leak that I thought was going to be a nightmare into a very bearable/manageable experience with no frustration from the repair team.

Sam DeFini

2 years ago

Needed help with a furnace drain that was clogged. Apparently, the overflow switch had gone out of proper adjustment. I called Service Pros and they sent Dave out the same day. This man worked on my system until 8:30 pm. He did a great job. I highly recommend Dave and this company for your A/C needs.

Bill Otten

2 years ago

Called Pronto Service Pros late (4:45pm) on Monday needing my AC system replaced. The quote arrived early the next morning at an excellent price, within an hour and a half the crew was here to remove my old system (a split with the air handler in the attic and compressor outside). They finished later in the day and my new system works great. Technicians were great, took all the old stuff with them, left my inside utility spotless clean. Oh, communications were outstanding - I got texts on when the techs were leaving to come here, and honestly I am impressed. I would recommend them without hesitation.

Suzanne Christie

2 years ago

We are delighted at the service and care with the installation of our new whole home A/C unit. The men showed up and worked tirelessly all day in the heat to get our new system up and running. they did a fantastic job!! We received excellent service and a great price and a new name brand unit. Our house is so cool now, works so much better than our old outdated system we had. Thank you Pronto Service Pros.

See All Reviews

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