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Pronto Service Pros
★★★★★ 4.7
Based on 618 reviews
Google Reviews
Raul Cordova profile picture
Raul Cordova
2 months ago
Hello! Replacing the blower motor and the module did the job! The unit is working fine! Bill repaired the unit and took time to answer my questions and explain the process! Thanks Bill!
David Turcios profile picture
David Turcios
4 months ago
I can’t speak to their actual service, but my experience with one of their drivers was extremely disappointing. I was signaling to merge while making a right turn, and instead of allowing it safely, the driver sped up to block me, laughed, and then made an obscene gesture. It was rude, unsafe, and very unprofessional.

If this is how their drivers act on the road, it’s hard to feel comfortable trusting this company in my home. Employees should understand that their behavior reflects directly on the company’s reputation.”
Danica Jackson profile picture
Danica Jackson
7 months ago
We’ve had Llona work on 2 plumbing projects and one emergency (my husband drilled through a water pipe 🙄) and honestly we’d never use anyone else. They’re so nice- everyone- the ladies in the office, the guys who have come out to do the onsite work. I feel like they definitely know what they’re doing and they have always given us a very fair price. Some people gouge us when they see our home but I’ve never felt they have and I’ve compared their prices to others in the area. Wouldn’t go anywhere else!
Nelson Guagliardo profile picture
Nelson Guagliardo
7 months ago
This was our first time experience with Llona Plumbing, and it was great! We will definitely use them in the future. Other plumbing companies have become so big and corporate — we prefer the smaller, more customer-friendly small, family run business. Our tech Roger was terrific! He accomplished a lot in a short amount of time. Very polite and professional.
Wendy Bourland profile picture
Wendy Bourland
7 months ago
I had a leaky PVC pipe underneath one of the sinks in my master bath. The technician recognized the problem and fixed it immediately. I was very happy with the service and I thought the price was reasonable. I would recommend this company to others.
Daniel Bowers profile picture
Daniel Bowers
9 months ago
Emergency service call for flooding coming through ceiling air vent - Mitch made the entire process as stress free as it could be. He was extremely professional, fast, and knowledgeable. He fixed the leak fast and stuck around to make sure it was completely done
Fred Kodesch profile picture
Fred Kodesch
9 months ago
Incredibly professional, kind and very helpful. A perfect job so far. Guess the proof will be after inspection when we turn the gas heater on and see. David Arthur was fantastic 10 stars as was Charlie Brown( love that name). Wouldn’t hesitate to use your services in the future. Thank you very much!
Craig Brown profile picture
Craig Brown
9 months ago
Mitch was awesome! Informative, helpful, and prompt! I will 100% be recommending this company to anyone I know. I also spoke to a person in the office her name was Shelly I believe, also very helpful and nice! I have had 3 company’s work on this AC system and this was by far the best. Look no further people because I sure won’t ever again.
Beth Fleming profile picture
Beth Fleming
12 months ago
I had an excellent experience with Pronto for my AC maintenance. Mitch, the technician who came out, was professional, courteous, and extremely thorough. He arrived on time, explained everything he was doing, and he even vacuumed the carpet area when the job was complete!
I appreciated his honesty and the level of care he showed. I highly recommend Pronto and will definitely request Mitch for any future services. Thanks for the great work!
M E Parra profile picture
M E Parra
12 months ago
Roger Garcia arrived early & after introduction went straight to work. He was very polite & extremely efficient. We received excellent service from him.
He was such a pleasure to meet him.
We had original install of both the garbage disposal & the kitchen faucet which both needed replacement. We had already purchased the new items ourselves & had them on hand, however, the new installs were more complicated, but Roger was able to overcome the challenge & both pieces of equipment are running better than ever. Thank You, Roger for an excellent job. He is quite an asset to your company!
We feel that the cost was very fair! We are quite pleased to have Llona Plumbing to call on when needed. Great company & Staff!
The Parra's
Kevin Kelley profile picture
Kevin Kelley
1 year ago
Mitch came out today to do 21 point inspection and tune up on my 2 - 10 year old AC units. I’ve lived in Florida for 20 years and dealt with a lot of different AC companies. Mitch from Pronto is by far, the most professional and knowledgeable AC tech that I’ve ever dealt with.
He walked me through the process and explained what was happening with my system including areas that were functioning well and items to keep an eye on.
The next time that I have an AC need Pronto will be my first and only call. Thanks Mitch and The Pronto team!
Richele Smith profile picture
Richele Smith
1 year ago
Pronto Service Pros provides a level of professionalism and care that is rare to find. Their staff, especially Eddie, makes the entire A/C service process easy and stress-free. His work is always meticulous and efficient. From our initial installation to our routine maintenance, they always go the extra mile. You can trust this team to handle your HVAC needs reliably and with the highest quality of service.
Sean Moore profile picture
Sean Moore
1 year ago
Eddie was my technician, and he showed up on time, was very professional.
Diagnose the problem and all work done in a professional manner.
Highly recommend.
Eddie is very personable and easy to work with.
eric Kam profile picture
eric Kam
1 year ago
Replacing my old AC 3 ton to a new 3.5 ton. Took me one time to negotiate the price and was install couple days later. Guy shows on time and did an excellent job, clean and professional. Price is really friendly. Sales manager Eddie responded quick and answered all my questions and concerns. Technician Stevenson did everything professionally. I’m highly recommended this company. This is the second AC I bought from Pronto. I’m living in the bigger house and bought a 5 tons from them, plan to moving to my second house try to down size that why I bought this 3.5 tons. Happy to have business with them. Keep the great work, great job Eddie.
Sherry Bell profile picture
Sherry Bell
1 year ago
I was super impressed with this company. I called in the morning, had an appointment set for the afternoon, and then was happily surprised when Eddie arrived early. He was very personable, and knowledgeable. Had it diagnosed and fixed within 30 minutes. He also gave some good advice on how to keep my unit running longer. I give this company 5 stars, and will recommend them to all my family and friends.
Peggy Hibbs profile picture
Peggy Hibbs
2 years ago
When this company sends the right people, they do an excellent job. Thanks to David today and Jonathon in July. They listened and met my expectations. Integrity and professional. That is what David and Jonathon exhibit while working. Thanks to both of you.
Jonathan Shaw profile picture
Jonathan Shaw
2 years ago
Friendly fast and knowledgeable
Matthew Green profile picture
Matthew Green
2 years ago
Knowledgeable and didn't try to upset something I did not need. Explained issue well and solved it quickly. Well done. Thank you
Gary Conley profile picture
Gary Conley
2 years ago
Jonathan, our tech today was professional, efficient and thorough. We appreciate his service
Terick Schaaf profile picture
Terick Schaaf
2 years ago
They do a nice job telling you when they are h going to be there, and arrive on time!
Alan & Maria Heinlein profile picture
Alan & Maria Heinlein
2 years ago
Post-Hurricane Helene, once again Pronto Service Pros A/C proves why they are the best in Tampa Bay for your A/C needs. Highly professional & calm communication when things are a mess, & stressful for everyone on the coast/beach. Quick response time for an on-site A/C system assessment. Highly knowledgeable professional to answer all questions thoroughly & make recommendations. Excellent options & pricing. This company is well run from operations to the field. We will not use anyone else. And we have referred them to our neighbors in our condo development which tells you all you need to know about their company. We specifically want to recognize Shelley Brown who runs the business & Eddie, an outstanding A/C expert who came out to do the assessment.
Jessica Antonio profile picture
Jessica Antonio
2 years ago
Prompt, thorough, professional, tidy, polite, and knowledgeable service. Eddie was an excellent tech and explained all service options to me as well as made appropriate recommendations for my needs (didn't do the pushy oversell).

I would highly recommend Pronto Svc Pros & Llona Plumbing. Everyone from the office team to the techs in your home or business were top notch! They made a leak that I thought was going to be a nightmare into a very bearable/manageable experience with no frustration from the repair team.
Sam DeFini profile picture
Sam DeFini
2 years ago
Needed help with a furnace drain that was clogged. Apparently, the overflow switch had gone out of proper adjustment. I called Service Pros and they sent Dave out the same day. This man worked on my system until 8:30 pm. He did a great job. I highly recommend Dave and this company for your A/C needs.
Bill Otten profile picture
Bill Otten
2 years ago
Called Pronto Service Pros late (4:45pm) on Monday needing my AC system replaced. The quote arrived early the next morning at an excellent price, within an hour and a half the crew was here to remove my old system (a split with the air handler in the attic and compressor outside). They finished later in the day and my new system works great. Technicians were great, took all the old stuff with them, left my inside utility spotless clean. Oh, communications were outstanding - I got texts on when the techs were leaving to come here, and honestly I am impressed. I would recommend them without hesitation.
Suzanne Christie profile picture
Suzanne Christie
2 years ago
We are delighted at the service and care with the installation of our new whole home A/C unit. The men showed up and worked tirelessly all day in the heat to get our new system up and running. they did a fantastic job!! We received excellent service and a great price and a new name brand unit. Our house is so cool now, works so much better than our old outdated system we had. Thank you Pronto Service Pros.
See All Reviews

How to Unclog Your AC Drain Line in 6 Steps

To unclog an AC drain line: turn off the system, find the PVC cleanout tee near the indoor unit, remove the cap, clear the blockage with a wet/dry vacuum at the outdoor end of the line, then flush with distilled vinegar. In Tampa Bay’s humidity your AC can pull 10–20 gallons of water a day out of the air, and the warm, algae-friendly drain line that carries it away is one of Florida’s most common AC service calls. Most clogs are a 30-minute DIY job — here’s exactly how.

How to know your drain line is clogged

  • Water pooling around the indoor air handler or stains on the ceiling below it
  • The AC shuts off and won’t restart — a float switch has tripped to prevent overflow
  • A full or overflowing drip pan under the indoor unit
  • Musty smell near the air handler
  • No water dripping from the outdoor drain outlet on a humid day when the AC is running (it should drip steadily)

What you’ll need

  • Wet/dry shop vacuum with a hose
  • Duct tape or a rag (to seal the vacuum hose to the drain pipe)
  • Distilled white vinegar (about one cup)
  • A funnel, towels, and a flashlight

The 6 steps

  1. Turn off the AC at the thermostat AND the breaker. You’ll be working around the drain pan and electrical components.
  2. Find the drain line. It’s a white 3/4-inch PVC pipe leaving the indoor air handler (garage, closet, or attic), with a T-shaped cleanout fitting and cap near the unit. Follow it to where it exits outside, usually near the condenser.
  3. Check the drip pan. If the pan under the indoor coil is full, soak up the water with towels or a wet/dry vac — a full pan means the clog is real and the float switch has likely tripped.
  4. Vacuum the outdoor end. Take the wet/dry vac to the drain outlet outside, seal the vacuum hose around the pipe with duct tape or a rag, and run it for 2–3 minutes. You’re pulling the algae plug through the pipe the same direction the water flows. Check the vacuum canister — a successful pull usually shows sludge and a slimy algae plug.
  5. Flush with vinegar. Back inside, open the cleanout cap and slowly pour about a cup of distilled vinegar down the line (a funnel helps). Let it sit 30 minutes to kill remaining algae, then follow with water to confirm it flows freely to the outside outlet.
  6. Restore power and watch. Cap the cleanout, turn the system back on, and check the outdoor outlet for steady dripping over the next few hours. If the float switch had tripped, drainage restores normal operation.

Keep it from clogging again

  • Pour a cup of distilled vinegar down the cleanout every 1–3 months during cooling season (skip bleach — it’s harsh on PVC glue joints and drain pan coatings).
  • Change your air filter on schedule; dust that reaches the wet coil becomes drain line sludge.
  • Ask for a drain line flush and pan treatment at your annual maintenance visit — it’s standard in a good tune-up.
  • If your system doesn’t have a float switch (overflow shutoff), have one installed; it’s cheap insurance against ceiling damage.

When to call a pro instead

Call for service if the vacuum trick doesn’t restore flow (the clog may be deep in a long or poorly-sloped run), if water has already damaged drywall or flooring, if the line clogs repeatedly despite monthly vinegar, or if the drain pan itself is rusted or cracked. Repeated clogs sometimes mean the line was run with too little slope — a permanent fix a technician can re-plumb in one visit.

Frequently Asked Questions

Can I pour bleach down my AC drain line?

Vinegar is the better choice. Bleach can degrade PVC cement joints and corrode the drain pan’s metal parts, and its fumes are rough in a closed air handler closet. Distilled vinegar kills the same algae safely.

How often should I clean my AC drain line?

Flush with vinegar every 1–3 months during Florida’s cooling season, plus a professional flush at your annual maintenance visit.

Why does my AC shut off when the drain line clogs?

A float switch in the drain pan senses rising water and cuts power to prevent an overflow through your ceiling. Once the line is cleared and the pan drains, the system can run again.

How much does professional drain line cleaning cost?

Typically $75–$250 on its own, and it’s commonly included in a maintenance plan visit. Compare that to the cost of a water-stained ceiling — prevention wins.

Where does the AC drain line go?

From the indoor evaporator coil’s drain pan, through a 3/4-inch PVC pipe, to the outdoors — usually exiting near your outdoor unit or a flower bed. On a humid day it should drip steadily while the AC runs.

Clog won’t clear — or water’s already where it shouldn’t be?

Pronto Service Pros is a family-owned HVAC company serving Tampa, St. Petersburg, Clearwater, Brandon, Wesley Chapel, Spring Hill, Bradenton, and communities across Hillsborough, Pinellas, Pasco, Hernando, and Manatee counties. If your drain line keeps clogging or the float switch keeps shutting your AC down, our licensed technicians can diagnose and fix it fast — often the same day. Call (813) 341-5400 or book online for a free estimate, and ask about Club Pronto membership for priority service and maintenance discounts.

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