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Pronto Service Pros
★★★★★ 4.7
Based on 618 reviews
Google Reviews
Raul Cordova profile picture
Raul Cordova
2 months ago
Hello! Replacing the blower motor and the module did the job! The unit is working fine! Bill repaired the unit and took time to answer my questions and explain the process! Thanks Bill!
David Turcios profile picture
David Turcios
4 months ago
I can’t speak to their actual service, but my experience with one of their drivers was extremely disappointing. I was signaling to merge while making a right turn, and instead of allowing it safely, the driver sped up to block me, laughed, and then made an obscene gesture. It was rude, unsafe, and very unprofessional.

If this is how their drivers act on the road, it’s hard to feel comfortable trusting this company in my home. Employees should understand that their behavior reflects directly on the company’s reputation.”
Danica Jackson profile picture
Danica Jackson
7 months ago
We’ve had Llona work on 2 plumbing projects and one emergency (my husband drilled through a water pipe 🙄) and honestly we’d never use anyone else. They’re so nice- everyone- the ladies in the office, the guys who have come out to do the onsite work. I feel like they definitely know what they’re doing and they have always given us a very fair price. Some people gouge us when they see our home but I’ve never felt they have and I’ve compared their prices to others in the area. Wouldn’t go anywhere else!
Nelson Guagliardo profile picture
Nelson Guagliardo
7 months ago
This was our first time experience with Llona Plumbing, and it was great! We will definitely use them in the future. Other plumbing companies have become so big and corporate — we prefer the smaller, more customer-friendly small, family run business. Our tech Roger was terrific! He accomplished a lot in a short amount of time. Very polite and professional.
Wendy Bourland profile picture
Wendy Bourland
7 months ago
I had a leaky PVC pipe underneath one of the sinks in my master bath. The technician recognized the problem and fixed it immediately. I was very happy with the service and I thought the price was reasonable. I would recommend this company to others.
Daniel Bowers profile picture
Daniel Bowers
9 months ago
Emergency service call for flooding coming through ceiling air vent - Mitch made the entire process as stress free as it could be. He was extremely professional, fast, and knowledgeable. He fixed the leak fast and stuck around to make sure it was completely done
Fred Kodesch profile picture
Fred Kodesch
9 months ago
Incredibly professional, kind and very helpful. A perfect job so far. Guess the proof will be after inspection when we turn the gas heater on and see. David Arthur was fantastic 10 stars as was Charlie Brown( love that name). Wouldn’t hesitate to use your services in the future. Thank you very much!
Craig Brown profile picture
Craig Brown
9 months ago
Mitch was awesome! Informative, helpful, and prompt! I will 100% be recommending this company to anyone I know. I also spoke to a person in the office her name was Shelly I believe, also very helpful and nice! I have had 3 company’s work on this AC system and this was by far the best. Look no further people because I sure won’t ever again.
Beth Fleming profile picture
Beth Fleming
12 months ago
I had an excellent experience with Pronto for my AC maintenance. Mitch, the technician who came out, was professional, courteous, and extremely thorough. He arrived on time, explained everything he was doing, and he even vacuumed the carpet area when the job was complete!
I appreciated his honesty and the level of care he showed. I highly recommend Pronto and will definitely request Mitch for any future services. Thanks for the great work!
M E Parra profile picture
M E Parra
12 months ago
Roger Garcia arrived early & after introduction went straight to work. He was very polite & extremely efficient. We received excellent service from him.
He was such a pleasure to meet him.
We had original install of both the garbage disposal & the kitchen faucet which both needed replacement. We had already purchased the new items ourselves & had them on hand, however, the new installs were more complicated, but Roger was able to overcome the challenge & both pieces of equipment are running better than ever. Thank You, Roger for an excellent job. He is quite an asset to your company!
We feel that the cost was very fair! We are quite pleased to have Llona Plumbing to call on when needed. Great company & Staff!
The Parra's
Kevin Kelley profile picture
Kevin Kelley
12 months ago
Mitch came out today to do 21 point inspection and tune up on my 2 - 10 year old AC units. I’ve lived in Florida for 20 years and dealt with a lot of different AC companies. Mitch from Pronto is by far, the most professional and knowledgeable AC tech that I’ve ever dealt with.
He walked me through the process and explained what was happening with my system including areas that were functioning well and items to keep an eye on.
The next time that I have an AC need Pronto will be my first and only call. Thanks Mitch and The Pronto team!
Richele Smith profile picture
Richele Smith
1 year ago
Pronto Service Pros provides a level of professionalism and care that is rare to find. Their staff, especially Eddie, makes the entire A/C service process easy and stress-free. His work is always meticulous and efficient. From our initial installation to our routine maintenance, they always go the extra mile. You can trust this team to handle your HVAC needs reliably and with the highest quality of service.
Sean Moore profile picture
Sean Moore
1 year ago
Eddie was my technician, and he showed up on time, was very professional.
Diagnose the problem and all work done in a professional manner.
Highly recommend.
Eddie is very personable and easy to work with.
eric Kam profile picture
eric Kam
1 year ago
Replacing my old AC 3 ton to a new 3.5 ton. Took me one time to negotiate the price and was install couple days later. Guy shows on time and did an excellent job, clean and professional. Price is really friendly. Sales manager Eddie responded quick and answered all my questions and concerns. Technician Stevenson did everything professionally. I’m highly recommended this company. This is the second AC I bought from Pronto. I’m living in the bigger house and bought a 5 tons from them, plan to moving to my second house try to down size that why I bought this 3.5 tons. Happy to have business with them. Keep the great work, great job Eddie.
Sherry Bell profile picture
Sherry Bell
1 year ago
I was super impressed with this company. I called in the morning, had an appointment set for the afternoon, and then was happily surprised when Eddie arrived early. He was very personable, and knowledgeable. Had it diagnosed and fixed within 30 minutes. He also gave some good advice on how to keep my unit running longer. I give this company 5 stars, and will recommend them to all my family and friends.
Peggy Hibbs profile picture
Peggy Hibbs
2 years ago
When this company sends the right people, they do an excellent job. Thanks to David today and Jonathon in July. They listened and met my expectations. Integrity and professional. That is what David and Jonathon exhibit while working. Thanks to both of you.
Jonathan Shaw profile picture
Jonathan Shaw
2 years ago
Friendly fast and knowledgeable
Matthew Green profile picture
Matthew Green
2 years ago
Knowledgeable and didn't try to upset something I did not need. Explained issue well and solved it quickly. Well done. Thank you
Gary Conley profile picture
Gary Conley
2 years ago
Jonathan, our tech today was professional, efficient and thorough. We appreciate his service
Terick Schaaf profile picture
Terick Schaaf
2 years ago
They do a nice job telling you when they are h going to be there, and arrive on time!
Alan & Maria Heinlein profile picture
Alan & Maria Heinlein
2 years ago
Post-Hurricane Helene, once again Pronto Service Pros A/C proves why they are the best in Tampa Bay for your A/C needs. Highly professional & calm communication when things are a mess, & stressful for everyone on the coast/beach. Quick response time for an on-site A/C system assessment. Highly knowledgeable professional to answer all questions thoroughly & make recommendations. Excellent options & pricing. This company is well run from operations to the field. We will not use anyone else. And we have referred them to our neighbors in our condo development which tells you all you need to know about their company. We specifically want to recognize Shelley Brown who runs the business & Eddie, an outstanding A/C expert who came out to do the assessment.
Jessica Antonio profile picture
Jessica Antonio
2 years ago
Prompt, thorough, professional, tidy, polite, and knowledgeable service. Eddie was an excellent tech and explained all service options to me as well as made appropriate recommendations for my needs (didn't do the pushy oversell).

I would highly recommend Pronto Svc Pros & Llona Plumbing. Everyone from the office team to the techs in your home or business were top notch! They made a leak that I thought was going to be a nightmare into a very bearable/manageable experience with no frustration from the repair team.
Sam DeFini profile picture
Sam DeFini
2 years ago
Needed help with a furnace drain that was clogged. Apparently, the overflow switch had gone out of proper adjustment. I called Service Pros and they sent Dave out the same day. This man worked on my system until 8:30 pm. He did a great job. I highly recommend Dave and this company for your A/C needs.
Bill Otten profile picture
Bill Otten
2 years ago
Called Pronto Service Pros late (4:45pm) on Monday needing my AC system replaced. The quote arrived early the next morning at an excellent price, within an hour and a half the crew was here to remove my old system (a split with the air handler in the attic and compressor outside). They finished later in the day and my new system works great. Technicians were great, took all the old stuff with them, left my inside utility spotless clean. Oh, communications were outstanding - I got texts on when the techs were leaving to come here, and honestly I am impressed. I would recommend them without hesitation.
Suzanne Christie profile picture
Suzanne Christie
2 years ago
We are delighted at the service and care with the installation of our new whole home A/C unit. The men showed up and worked tirelessly all day in the heat to get our new system up and running. they did a fantastic job!! We received excellent service and a great price and a new name brand unit. Our house is so cool now, works so much better than our old outdated system we had. Thank you Pronto Service Pros.
See All Reviews

Solve Your AC Drain Pan Issues: Top 3 Causes of Water Pooling and How to Fix Them

If you’ve ever taken a look at your air heating and air conditioning unit and noticed standing water in the drain pan, you may be left wondering what’s causing the problem. While the presence of water in the drain pan is not always a cause for alarm, it is a sign that something is not functioning properly within the system. To prevent further damage to your air heating and air conditioning unit and ensure that it operates efficiently, it’s important to address the root cause of the problem as soon as possible.

In this blog, we’ll take a closer look at the three most common reasons why your air heating and air conditioning unit’s drain pan might be full of water. We’ll also provide some tips on how to avoid these issues and what to do if you do encounter them.

The Drain Pipe is Clogged

One of the most common causes of standing water in the drain pan is a clogged drain pipe. When air passes over the evaporator coils in your air conditioning unit, it cools down and loses some of its humidity. This humidity is left behind in the form of condensation on the coils, which is then absorbed by the blower fan and expelled out of the unit. The condensation drips off into the condensate drain pan and exits the system through the drain line.

Unfortunately, water isn’t the only thing that’s left behind on the evaporator coil. Dust, dirt, and other debris can accumulate on the coils as well, and if this dirt drips off into the water, it can eventually cause a clog in the drain line. Tree roots can also cause a clog in the drain line, as they can grow into the sewer line and block the flow of water.

Clogged drain pipes are a fairly straightforward problem, but it’s important to handle the repair properly to avoid any other issues. If you’re experiencing standing water in your air conditioner’s drain pan, it’s best to contact a professional HVAC technician to diagnose and resolve the issue. They may perform drain cleaning to unclog the line or recommend other necessary repairs.

The Evaporator Coil is Frozen

A frozen evaporator coil can also cause water to pool in the drain pan. The evaporator coil can freeze when the air handler is unable to circulate air effectively over the evaporator coil, causing the coil to freeze and the refrigerant inside to condense. Low refrigerant levels can also contribute to the evaporator coil freezing, which can indicate a refrigerant leak somewhere in the system.

If your air conditioner is showing signs of low refrigerant levels, it’s important to contact a professional technician to identify the leak and repair the system. After the leak has been repaired, the refrigerant will need to be recharged to bring the system back to its optimal levels. In the meantime, if you have a frozen evaporator coil, it’s best to turn off the air conditioning unit and allow the coil to thaw before turning it back on.

Incorrect Installation

Another common reason why you might be seeing standing water in the drain pan is because the air conditioner wasn’t installed properly. If the drain pan is angled in the wrong direction, water will pool in the pan instead of flowing out through the drain. This can occur if the drain outlet is on the wrong side of the pan or if the pan isn’t properly supported.

It’s important to make sure that the drain pan is angled correctly and that it’s properly supported to prevent water from pooling. If you’re dealing with an installation problem, a professional HVAC technician can inspect the system and make any necessary adjustments to ensure that water drains promptly and properly.

Tips to Avoid Drain Pan Issues

To help prevent drain pan issues in your air conditioner, it’s important to take the following steps:

Schedule Regular Maintenance: Regular maintenance can help ensure that your air conditioner is functioning properly and that any issues are caught early on. This can include cleaning the evaporator coils and checking the refrigerant levels.

  • Replace Filters Regularly: Replacing your air filters on a regular basis can help keep your air conditioner functioning properly and prevent debris from accumulating on the evaporator coils. A dirty air filter can cause the blower fan to work harder, leading to reduced energy efficiency and causing the evaporator coil to freeze.
  • Inspect the Drain Line Regularly: Regularly inspecting the drain line for blockages can help ensure that water is flowing freely from the drain pan. If you notice any blockages, it’s best to contact a professional HVAC technician to diagnose and resolve the issue.
  • Check the Refrigerant Levels: Regularly checking the refrigerant levels in your air conditioner can help prevent low refrigerant levels, which can cause the evaporator coil to freeze and water to pool in the drain pan.
  • Avoid Debris Accumulation: Keeping the area around your air conditioner free from debris and dust can help prevent the accumulation of dirt and dust on the evaporator coils, which can cause blockages in the drain line.
  • Ensure Proper Drain Line Installation: If you’re installing a new air conditioner, it’s important to make sure that the drain line is installed properly to ensure that water is flowing freely from the drain pan.
  • Consider Energy Efficient Air Conditioners: Investing in an energy efficient air conditioner can help reduce the amount of energy required to run the system and can also help prevent water from pooling in the drain pan. Energy efficient air conditioners typically have improved air handlers, blower fans, and air filters that can help prevent the accumulation of dirt and debris on the evaporator coil.
  • Upgrade to a Portable Air Conditioner: If you’re looking for a way to avoid drain pan issues, you might consider upgrading to a portable air conditioner. Portable air conditioners don’t have a condenser coil, so they don’t require a drain line. Instead, they have a built-in container that collects the condensation produced by the evaporator coil. This container can be emptied when it’s full, eliminating the need for a drain line and reducing the risk of standing water in the drain pan.
  • Protect the Drain Line from Tree Roots: If you have trees near your air conditioning unit, be sure to protect the drain line from tree roots. Tree roots can cause blockages in the drain line, which can lead to standing water in the drain pan. Consider installing a drain cleaning product to keep the drain line clear and free from blockages.
  • Maintain Your Plumbing Systems: Maintaining your plumbing systems can also help prevent standing water in the drain pan. Make sure that your sink drains are functioning properly and that there are no blockages in the sewer line. This can help prevent water from backing up into the air conditioning system and causing blockages in the drain line.

In conclusion, water accumulation in the air conditioner’s drain pan is a significant issue that requires immediate attention. If you notice water pooling in your drain pan, it’s crucial to call a professional technician to avoid further damage to the system. Whether it’s a clogged drain pipe, a frozen evaporator coil, or improper installation, our technicians are equipped to handle any AC repair and get your system back in shape quickly.

Don’t wait for the problem to escalate. Contact Pronto Air at 813-540-7736 for efficient AC troubleshooting that will help you solve the problem promptly.

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