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Pronto Service Pros
★★★★★ 4.7
Based on 618 reviews
Google Reviews
Raul Cordova profile picture
Raul Cordova
2 months ago
Hello! Replacing the blower motor and the module did the job! The unit is working fine! Bill repaired the unit and took time to answer my questions and explain the process! Thanks Bill!
David Turcios profile picture
David Turcios
4 months ago
I can’t speak to their actual service, but my experience with one of their drivers was extremely disappointing. I was signaling to merge while making a right turn, and instead of allowing it safely, the driver sped up to block me, laughed, and then made an obscene gesture. It was rude, unsafe, and very unprofessional.

If this is how their drivers act on the road, it’s hard to feel comfortable trusting this company in my home. Employees should understand that their behavior reflects directly on the company’s reputation.”
Danica Jackson profile picture
Danica Jackson
7 months ago
We’ve had Llona work on 2 plumbing projects and one emergency (my husband drilled through a water pipe 🙄) and honestly we’d never use anyone else. They’re so nice- everyone- the ladies in the office, the guys who have come out to do the onsite work. I feel like they definitely know what they’re doing and they have always given us a very fair price. Some people gouge us when they see our home but I’ve never felt they have and I’ve compared their prices to others in the area. Wouldn’t go anywhere else!
Nelson Guagliardo profile picture
Nelson Guagliardo
7 months ago
This was our first time experience with Llona Plumbing, and it was great! We will definitely use them in the future. Other plumbing companies have become so big and corporate — we prefer the smaller, more customer-friendly small, family run business. Our tech Roger was terrific! He accomplished a lot in a short amount of time. Very polite and professional.
Wendy Bourland profile picture
Wendy Bourland
7 months ago
I had a leaky PVC pipe underneath one of the sinks in my master bath. The technician recognized the problem and fixed it immediately. I was very happy with the service and I thought the price was reasonable. I would recommend this company to others.
Daniel Bowers profile picture
Daniel Bowers
9 months ago
Emergency service call for flooding coming through ceiling air vent - Mitch made the entire process as stress free as it could be. He was extremely professional, fast, and knowledgeable. He fixed the leak fast and stuck around to make sure it was completely done
Fred Kodesch profile picture
Fred Kodesch
9 months ago
Incredibly professional, kind and very helpful. A perfect job so far. Guess the proof will be after inspection when we turn the gas heater on and see. David Arthur was fantastic 10 stars as was Charlie Brown( love that name). Wouldn’t hesitate to use your services in the future. Thank you very much!
Craig Brown profile picture
Craig Brown
9 months ago
Mitch was awesome! Informative, helpful, and prompt! I will 100% be recommending this company to anyone I know. I also spoke to a person in the office her name was Shelly I believe, also very helpful and nice! I have had 3 company’s work on this AC system and this was by far the best. Look no further people because I sure won’t ever again.
Beth Fleming profile picture
Beth Fleming
12 months ago
I had an excellent experience with Pronto for my AC maintenance. Mitch, the technician who came out, was professional, courteous, and extremely thorough. He arrived on time, explained everything he was doing, and he even vacuumed the carpet area when the job was complete!
I appreciated his honesty and the level of care he showed. I highly recommend Pronto and will definitely request Mitch for any future services. Thanks for the great work!
M E Parra profile picture
M E Parra
12 months ago
Roger Garcia arrived early & after introduction went straight to work. He was very polite & extremely efficient. We received excellent service from him.
He was such a pleasure to meet him.
We had original install of both the garbage disposal & the kitchen faucet which both needed replacement. We had already purchased the new items ourselves & had them on hand, however, the new installs were more complicated, but Roger was able to overcome the challenge & both pieces of equipment are running better than ever. Thank You, Roger for an excellent job. He is quite an asset to your company!
We feel that the cost was very fair! We are quite pleased to have Llona Plumbing to call on when needed. Great company & Staff!
The Parra's
Kevin Kelley profile picture
Kevin Kelley
1 year ago
Mitch came out today to do 21 point inspection and tune up on my 2 - 10 year old AC units. I’ve lived in Florida for 20 years and dealt with a lot of different AC companies. Mitch from Pronto is by far, the most professional and knowledgeable AC tech that I’ve ever dealt with.
He walked me through the process and explained what was happening with my system including areas that were functioning well and items to keep an eye on.
The next time that I have an AC need Pronto will be my first and only call. Thanks Mitch and The Pronto team!
Richele Smith profile picture
Richele Smith
1 year ago
Pronto Service Pros provides a level of professionalism and care that is rare to find. Their staff, especially Eddie, makes the entire A/C service process easy and stress-free. His work is always meticulous and efficient. From our initial installation to our routine maintenance, they always go the extra mile. You can trust this team to handle your HVAC needs reliably and with the highest quality of service.
Sean Moore profile picture
Sean Moore
1 year ago
Eddie was my technician, and he showed up on time, was very professional.
Diagnose the problem and all work done in a professional manner.
Highly recommend.
Eddie is very personable and easy to work with.
eric Kam profile picture
eric Kam
1 year ago
Replacing my old AC 3 ton to a new 3.5 ton. Took me one time to negotiate the price and was install couple days later. Guy shows on time and did an excellent job, clean and professional. Price is really friendly. Sales manager Eddie responded quick and answered all my questions and concerns. Technician Stevenson did everything professionally. I’m highly recommended this company. This is the second AC I bought from Pronto. I’m living in the bigger house and bought a 5 tons from them, plan to moving to my second house try to down size that why I bought this 3.5 tons. Happy to have business with them. Keep the great work, great job Eddie.
Sherry Bell profile picture
Sherry Bell
1 year ago
I was super impressed with this company. I called in the morning, had an appointment set for the afternoon, and then was happily surprised when Eddie arrived early. He was very personable, and knowledgeable. Had it diagnosed and fixed within 30 minutes. He also gave some good advice on how to keep my unit running longer. I give this company 5 stars, and will recommend them to all my family and friends.
Peggy Hibbs profile picture
Peggy Hibbs
2 years ago
When this company sends the right people, they do an excellent job. Thanks to David today and Jonathon in July. They listened and met my expectations. Integrity and professional. That is what David and Jonathon exhibit while working. Thanks to both of you.
Jonathan Shaw profile picture
Jonathan Shaw
2 years ago
Friendly fast and knowledgeable
Matthew Green profile picture
Matthew Green
2 years ago
Knowledgeable and didn't try to upset something I did not need. Explained issue well and solved it quickly. Well done. Thank you
Gary Conley profile picture
Gary Conley
2 years ago
Jonathan, our tech today was professional, efficient and thorough. We appreciate his service
Terick Schaaf profile picture
Terick Schaaf
2 years ago
They do a nice job telling you when they are h going to be there, and arrive on time!
Alan & Maria Heinlein profile picture
Alan & Maria Heinlein
2 years ago
Post-Hurricane Helene, once again Pronto Service Pros A/C proves why they are the best in Tampa Bay for your A/C needs. Highly professional & calm communication when things are a mess, & stressful for everyone on the coast/beach. Quick response time for an on-site A/C system assessment. Highly knowledgeable professional to answer all questions thoroughly & make recommendations. Excellent options & pricing. This company is well run from operations to the field. We will not use anyone else. And we have referred them to our neighbors in our condo development which tells you all you need to know about their company. We specifically want to recognize Shelley Brown who runs the business & Eddie, an outstanding A/C expert who came out to do the assessment.
Jessica Antonio profile picture
Jessica Antonio
2 years ago
Prompt, thorough, professional, tidy, polite, and knowledgeable service. Eddie was an excellent tech and explained all service options to me as well as made appropriate recommendations for my needs (didn't do the pushy oversell).

I would highly recommend Pronto Svc Pros & Llona Plumbing. Everyone from the office team to the techs in your home or business were top notch! They made a leak that I thought was going to be a nightmare into a very bearable/manageable experience with no frustration from the repair team.
Sam DeFini profile picture
Sam DeFini
2 years ago
Needed help with a furnace drain that was clogged. Apparently, the overflow switch had gone out of proper adjustment. I called Service Pros and they sent Dave out the same day. This man worked on my system until 8:30 pm. He did a great job. I highly recommend Dave and this company for your A/C needs.
Bill Otten profile picture
Bill Otten
2 years ago
Called Pronto Service Pros late (4:45pm) on Monday needing my AC system replaced. The quote arrived early the next morning at an excellent price, within an hour and a half the crew was here to remove my old system (a split with the air handler in the attic and compressor outside). They finished later in the day and my new system works great. Technicians were great, took all the old stuff with them, left my inside utility spotless clean. Oh, communications were outstanding - I got texts on when the techs were leaving to come here, and honestly I am impressed. I would recommend them without hesitation.
Suzanne Christie profile picture
Suzanne Christie
2 years ago
We are delighted at the service and care with the installation of our new whole home A/C unit. The men showed up and worked tirelessly all day in the heat to get our new system up and running. they did a fantastic job!! We received excellent service and a great price and a new name brand unit. Our house is so cool now, works so much better than our old outdated system we had. Thank you Pronto Service Pros.
See All Reviews

Why Is My AC Freezing Up? 6 Common Causes and How to Fix Them

An AC freezes up for one of two core reasons: not enough warm air moving across the evaporator coil, or not enough refrigerant inside it. Either problem lets the coil’s temperature drop below freezing instead of shedding it, so the moisture in your air turns to ice instead of draining away. The most common culprits are a dirty air filter, blocked vents, a dirty coil, a failing blower fan, or a refrigerant leak. Turn the system off, let the ice thaw completely, and work through the checks below before you run it again.

First: turn it off and let it thaw

Running a frozen AC can burn out the compressor — the most expensive part of the system. Switch the thermostat from COOL to OFF, and set the fan to ON. The indoor blower will push warm air across the coil and melt the ice, usually within 2 to 6 hours. Put towels around the indoor air handler, because all that melting ice has to go somewhere, and a clogged drain line can send it onto your floor.

Never chip or pry ice off the coil or refrigerant lines. The aluminum fins and copper tubing are soft, and one puncture turns a $150 fix into a $1,500 one.

The 6 most common reasons an AC freezes up

1. A dirty air filter (the #1 cause)

A clogged filter chokes off the warm return air the coil needs to stay above freezing. In Tampa Bay, where systems run almost year-round, filters load up faster than the ’90-day’ rating on the box suggests. Pull the filter and hold it up to a light — if you can’t see light through it, replace it. See our guide to How Often Should You Change Your HVAC Filter? for the full schedule — in most local homes a 1-inch filter needs changing every 30 to 60 days during cooling season.

2. Blocked or closed vents

Closing vents in unused rooms doesn’t save energy — it starves the system of airflow and can push the coil below freezing. Walk the house and make sure every supply vent is open and no return grille is blocked by furniture, curtains, or rugs.

3. A dirty evaporator coil

Dust that gets past the filter coats the coil and acts like a blanket, preventing it from absorbing heat. A coil that’s visibly dirty needs professional cleaning — it sits in a sealed cabinet, and DIY sprays often just push debris deeper. This is exactly the kind of buildup an annual maintenance visit prevents.

4. Low refrigerant (a leak)

Refrigerant doesn’t get ‘used up.’ If your system is low, it’s leaking. Less refrigerant means lower pressure inside the coil, which makes it run colder — cold enough to freeze. Telltale signs include ice that returns within hours of thawing, a hissing sound near the lines, and weak cooling before the freeze-up. Only an EPA-certified technician can legally find the leak, repair it, and recharge the system.

5. A failing blower motor or fan

If the indoor blower is weak or intermittent, airflow across the coil drops even with a clean filter. Listen for humming, rattling, or a blower that starts and stops. This is a repair call, not a DIY job.

6. Running the AC when it’s cool outside

Central ACs aren’t designed to cool when outdoor temperatures fall below about 62°F. On Tampa Bay’s rare cool nights, use the fan or open windows instead of forcing the AC to run — low outdoor temperatures drop the system pressure and invite freeze-ups.

How to keep it from freezing again

  1. Change the filter every 30–60 days during cooling season.
  2. Keep all supply vents open, even in rooms you rarely use.
  3. Have the evaporator coil and refrigerant charge checked at an annual maintenance visit.
  4. Keep the outdoor unit clear of grass, leaves, and debris so the whole system breathes.
  5. If ice returns after a thaw and a fresh filter, stop running the system and call a pro — repeated freezing usually means a refrigerant leak.

When to call a professional

Call an HVAC technician if the ice comes back after you’ve thawed the system and replaced the filter, if you hear hissing or bubbling near the refrigerant lines, or if the blower isn’t running at normal strength. Repeated freeze-thaw cycles strain the compressor, and compressor replacement often costs more than half the price of a new system — catching a leak early is dramatically cheaper. If the system runs constantly but doesn’t cool at all rather than freezing, that’s a different issue — see our guide to Why Is My AC Not Blowing Cold Air?

Frequently Asked Questions

How do I unfreeze my AC fast?

Turn the thermostat to OFF and the fan setting to ON. The blower will melt the ice in 2–6 hours. Never chip ice off the coil, and don’t run the AC again until the airflow problem is fixed.

Can I run my AC while it’s frozen?

No. Running a frozen AC starves the compressor of refrigerant flow and can destroy it. Thaw the system fully and fix the cause before turning cooling back on.

Why does my AC freeze up at night?

Cooler nighttime temperatures lower system pressure, so a unit that’s marginal — slightly low on refrigerant or short on airflow — tips below freezing at night first. It’s an early warning sign worth a professional check.

Will a frozen AC fix itself?

The ice will melt once the system is off, but the underlying cause — a dirty filter, dirty coil, weak blower, or refrigerant leak — will freeze it again. Fix the cause, not just the symptom.

How much does it cost to fix an AC that keeps freezing?

A filter is a few dollars, a professional coil cleaning typically runs $150–$400, and finding and repairing a refrigerant leak plus recharge commonly runs $400–$1,500+ depending on the leak’s location and refrigerant type. For diagnosis and AC repair, a licensed technician can pin down the exact cause.

Need a hand from a local Tampa Bay AC pro?

Pronto Service Pros is a family-owned HVAC company serving Tampa, St. Petersburg, Clearwater, Brandon, Wesley Chapel, Spring Hill, Bradenton, and communities across Hillsborough, Pinellas, Pasco, Hernando, and Manatee counties. If your AC keeps icing up no matter how many filters you change, our licensed technicians can diagnose and fix it fast — often the same day. Call (813) 341-5400 or book online for a free estimate, and ask about Club Pronto membership for priority service and maintenance discounts.

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