Cookie Policy

Last Updated: November 12, 2025

This Cookie Policy explains how Pronto Service Pros, LLC (“Company,” “we,” “us,” and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://prontoservicepros.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information. In such cases, the Pronto Service Pros Privacy Policy will apply in addition to this Cookie Policy.

What Are Cookies?
Why Do We Use Cookies?
Types of Cookies We Use
Specific Cookies We Use
Third-Party Cookies
Your Choices Regarding Cookies
How to Control Cookies Through Your Browser
Opt-Out Tools
What Happens If You Disable Cookies?
Information for EU and California Users
Updates to This Cookie Policy
Contact Us

1. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Pronto Service Pros, LLC) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

2. Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as “necessary” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics, and other purposes. This is described in more detail below.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

Legal Basis (GDPR): These cookies are necessary for the performance of a contract with you or to comply with a legal obligation.

User Consent: Not required (these cookies are always active).

3.2 Performance and Analytics Cookies

These cookies collect information about how you use our website, such as which pages you visit most often and if you receive error messages from web pages. These cookies don’t collect information that identifies you individually. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

Examples: Google Analytics, website performance monitoring tools.

Legal Basis (GDPR): Legitimate interests (improving our website and services).

User Consent: Required for EU/EEA users.

3.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.

Legal Basis (GDPR): Legitimate interests (providing personalized user experience).

User Consent: Required for EU/EEA users.

3.4 Targeting and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

Examples: Facebook Pixel, Google Ads, retargeting cookies.

Legal Basis (GDPR): Consent.

User Consent: Required for all users.

Below is a detailed list of the cookies we use on our website:

Cookie Name	Provider	Purpose	Type	Duration
_ga	Google Analytics	Registers a unique ID to generate statistics about how the visitor uses the website	Analytics	2 years
_gid	Google Analytics	Registers a unique ID to generate statistics about how the visitor uses the website	Analytics	24 hours
_gat	Google Analytics	Used by Google Analytics to throttle request rate	Analytics	1 minute
PHPSESSID	prontoservicepros.com	Preserves user session state across page requests	Strictly Necessary	Session
cookie_notice_accepted	prontoservicepros.com	Stores user’s cookie consent preferences	Strictly Necessary	1 year
_fbp	Facebook	Used by Facebook to deliver advertisement products	Advertising	3 months
fr	Facebook	Used by Facebook to deliver targeted advertising	Advertising	3 months

Note: This list may be updated from time to time. We recommend checking this Cookie Policy periodically for any changes.

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website and deliver advertisements on and through the website.

Third-Party Services We Use:

Google Analytics

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy

Google Maps

We use Google Maps Platform APIs to provide location-based services. Google’s Privacy Policy: https://policies.google.com/privacy

Facebook Pixel

We use Facebook Pixel for advertising and analytics purposes. Facebook’s Data Policy: https://www.facebook.com/privacy/policy/

6. Your Choices Regarding Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie banner that appears when you first visit our website.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

Cookie Consent Management

When you first visit our website, you will see a cookie consent banner. You can:

Accept All: Allow all cookies including analytics and advertising
Reject Non-Essential: Only allow strictly necessary cookies
Cookie Settings: Customize your preferences by cookie category

You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

7. How to Control Cookies Through Your Browser

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Browser-Specific Instructions:

Google Chrome: Cookie settings in Chrome
Mozilla Firefox: Cookie settings in Firefox
Safari: Cookie settings in Safari
Microsoft Edge: Cookie settings in Edge
Internet Explorer: Cookie settings in Internet Explorer

8. Opt-Out Tools

For Analytics Cookies:

Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

For Advertising Cookies:

Digital Advertising Alliance (US): http://www.aboutads.info/choices/
European Interactive Digital Advertising Alliance (EU): http://www.youronlinechoices.eu/
Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp

Mobile Device Settings:

iOS: Settings → Privacy → Advertising → Limit Ad Tracking
Android: Settings → Google → Ads → Opt out of Ads Personalization

9. What Happens If You Disable Cookies?

If you choose to disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. Specifically:

You may need to manually adjust some preferences every time you visit
Some features and services may not work properly
We may not be able to remember your preferences or settings
You may see less relevant advertising
Location-based services may not function

Strictly necessary cookies will continue to be placed on your device as they are essential for the website to function.

10. Information for EU and California Users

10.1 European Union (EU) / European Economic Area (EEA) Users

Under the EU General Data Protection Regulation (GDPR) and the EU ePrivacy Directive, users in the EU/EEA have specific rights regarding cookies:

Right to Consent: We will not place non-essential cookies without your explicit consent
Right to Withdraw Consent: You can withdraw your consent at any time through our cookie settings
Right to Information: You have the right to know what cookies are being used and for what purpose
Right to Object: You can object to the processing of your data through cookies

Geo-Targeting: For visitors from the EU/EEA, we use geo-targeting technology to display a cookie consent banner that requires explicit opt-in consent before any non-essential cookies are placed on your device.

10.2 California Users (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

Know: What personal information is being collected through cookies
Delete: Request deletion of personal information collected through cookies
Opt-Out: Opt out of the “sale” or “sharing” of personal information collected through cookies
Non-Discrimination: Not be discriminated against for exercising these rights

Do Not Sell or Share My Personal Information: If you are a California resident, you can opt out of the “sale” or “sharing” of your personal information by adjusting your cookie preferences in our cookie banner or by clicking “Do Not Sell or Share My Personal Information” in our website footer.

10.3 Other US States

If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights. Please refer to our Privacy Policy for more information or contact us directly.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated. Any changes will become effective when we post the revised Cookie Policy on our website.

12. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us:

Pronto Service Pros, LLC

5133 W. Clifton Street

Tampa, FL 33634

United States

License: CAC1821875

Phone: (813) 341-5400

Email: Customerservice@prontoservicepros.com

This Cookie Policy was last updated on November 12, 2025.

Google Reviews

Raul Cordova

2 months ago

Hello! Replacing the blower motor and the module did the job! The unit is working fine! Bill repaired the unit and took time to answer my questions and explain the process! Thanks Bill!

David Turcios

4 months ago

I can’t speak to their actual service, but my experience with one of their drivers was extremely disappointing. I was signaling to merge while making a right turn, and instead of allowing it safely, the driver sped up to block me, laughed, and then made an obscene gesture. It was rude, unsafe, and very unprofessional.

If this is how their drivers act on the road, it’s hard to feel comfortable trusting this company in my home. Employees should understand that their behavior reflects directly on the company’s reputation.”

Danica Jackson

7 months ago

We’ve had Llona work on 2 plumbing projects and one emergency (my husband drilled through a water pipe 🙄) and honestly we’d never use anyone else. They’re so nice- everyone- the ladies in the office, the guys who have come out to do the onsite work. I feel like they definitely know what they’re doing and they have always given us a very fair price. Some people gouge us when they see our home but I’ve never felt they have and I’ve compared their prices to others in the area. Wouldn’t go anywhere else!

Nelson Guagliardo

This was our first time experience with Llona Plumbing, and it was great! We will definitely use them in the future. Other plumbing companies have become so big and corporate — we prefer the smaller, more customer-friendly small, family run business. Our tech Roger was terrific! He accomplished a lot in a short amount of time. Very polite and professional.

Wendy Bourland

I had a leaky PVC pipe underneath one of the sinks in my master bath. The technician recognized the problem and fixed it immediately. I was very happy with the service and I thought the price was reasonable. I would recommend this company to others.

Daniel Bowers

9 months ago

Emergency service call for flooding coming through ceiling air vent - Mitch made the entire process as stress free as it could be. He was extremely professional, fast, and knowledgeable. He fixed the leak fast and stuck around to make sure it was completely done

Fred Kodesch

Incredibly professional, kind and very helpful. A perfect job so far. Guess the proof will be after inspection when we turn the gas heater on and see. David Arthur was fantastic 10 stars as was Charlie Brown( love that name). Wouldn’t hesitate to use your services in the future. Thank you very much!

Craig Brown

Mitch was awesome! Informative, helpful, and prompt! I will 100% be recommending this company to anyone I know. I also spoke to a person in the office her name was Shelly I believe, also very helpful and nice! I have had 3 company’s work on this AC system and this was by far the best. Look no further people because I sure won’t ever again.

Beth Fleming

12 months ago

I had an excellent experience with Pronto for my AC maintenance. Mitch, the technician who came out, was professional, courteous, and extremely thorough. He arrived on time, explained everything he was doing, and he even vacuumed the carpet area when the job was complete!
I appreciated his honesty and the level of care he showed. I highly recommend Pronto and will definitely request Mitch for any future services. Thanks for the great work!

M E Parra

Roger Garcia arrived early & after introduction went straight to work. He was very polite & extremely efficient. We received excellent service from him.
He was such a pleasure to meet him.
We had original install of both the garbage disposal & the kitchen faucet which both needed replacement. We had already purchased the new items ourselves & had them on hand, however, the new installs were more complicated, but Roger was able to overcome the challenge & both pieces of equipment are running better than ever. Thank You, Roger for an excellent job. He is quite an asset to your company!
We feel that the cost was very fair! We are quite pleased to have Llona Plumbing to call on when needed. Great company & Staff!
The Parra's

Kevin Kelley

1 year ago

Mitch came out today to do 21 point inspection and tune up on my 2 - 10 year old AC units. I’ve lived in Florida for 20 years and dealt with a lot of different AC companies. Mitch from Pronto is by far, the most professional and knowledgeable AC tech that I’ve ever dealt with.
He walked me through the process and explained what was happening with my system including areas that were functioning well and items to keep an eye on.
The next time that I have an AC need Pronto will be my first and only call. Thanks Mitch and The Pronto team!

Richele Smith

Pronto Service Pros provides a level of professionalism and care that is rare to find. Their staff, especially Eddie, makes the entire A/C service process easy and stress-free. His work is always meticulous and efficient. From our initial installation to our routine maintenance, they always go the extra mile. You can trust this team to handle your HVAC needs reliably and with the highest quality of service.

Sean Moore

Eddie was my technician, and he showed up on time, was very professional.
Diagnose the problem and all work done in a professional manner.
Highly recommend.
Eddie is very personable and easy to work with.

eric Kam

Replacing my old AC 3 ton to a new 3.5 ton. Took me one time to negotiate the price and was install couple days later. Guy shows on time and did an excellent job, clean and professional. Price is really friendly. Sales manager Eddie responded quick and answered all my questions and concerns. Technician Stevenson did everything professionally. I’m highly recommended this company. This is the second AC I bought from Pronto. I’m living in the bigger house and bought a 5 tons from them, plan to moving to my second house try to down size that why I bought this 3.5 tons. Happy to have business with them. Keep the great work, great job Eddie.

Sherry Bell

I was super impressed with this company. I called in the morning, had an appointment set for the afternoon, and then was happily surprised when Eddie arrived early. He was very personable, and knowledgeable. Had it diagnosed and fixed within 30 minutes. He also gave some good advice on how to keep my unit running longer. I give this company 5 stars, and will recommend them to all my family and friends.

Peggy Hibbs

2 years ago

When this company sends the right people, they do an excellent job. Thanks to David today and Jonathon in July. They listened and met my expectations. Integrity and professional. That is what David and Jonathon exhibit while working. Thanks to both of you.

Jonathan Shaw

Friendly fast and knowledgeable

Matthew Green

Knowledgeable and didn't try to upset something I did not need. Explained issue well and solved it quickly. Well done. Thank you

Gary Conley

Jonathan, our tech today was professional, efficient and thorough. We appreciate his service

Terick Schaaf

They do a nice job telling you when they are h going to be there, and arrive on time!

Alan & Maria Heinlein

Post-Hurricane Helene, once again Pronto Service Pros A/C proves why they are the best in Tampa Bay for your A/C needs. Highly professional & calm communication when things are a mess, & stressful for everyone on the coast/beach. Quick response time for an on-site A/C system assessment. Highly knowledgeable professional to answer all questions thoroughly & make recommendations. Excellent options & pricing. This company is well run from operations to the field. We will not use anyone else. And we have referred them to our neighbors in our condo development which tells you all you need to know about their company. We specifically want to recognize Shelley Brown who runs the business & Eddie, an outstanding A/C expert who came out to do the assessment.

Jessica Antonio

Prompt, thorough, professional, tidy, polite, and knowledgeable service. Eddie was an excellent tech and explained all service options to me as well as made appropriate recommendations for my needs (didn't do the pushy oversell).

I would highly recommend Pronto Svc Pros & Llona Plumbing. Everyone from the office team to the techs in your home or business were top notch! They made a leak that I thought was going to be a nightmare into a very bearable/manageable experience with no frustration from the repair team.

Sam DeFini

Needed help with a furnace drain that was clogged. Apparently, the overflow switch had gone out of proper adjustment. I called Service Pros and they sent Dave out the same day. This man worked on my system until 8:30 pm. He did a great job. I highly recommend Dave and this company for your A/C needs.

Bill Otten

Called Pronto Service Pros late (4:45pm) on Monday needing my AC system replaced. The quote arrived early the next morning at an excellent price, within an hour and a half the crew was here to remove my old system (a split with the air handler in the attic and compressor outside). They finished later in the day and my new system works great. Technicians were great, took all the old stuff with them, left my inside utility spotless clean. Oh, communications were outstanding - I got texts on when the techs were leaving to come here, and honestly I am impressed. I would recommend them without hesitation.

Suzanne Christie

We are delighted at the service and care with the installation of our new whole home A/C unit. The men showed up and worked tirelessly all day in the heat to get our new system up and running. they did a fantastic job!! We received excellent service and a great price and a new name brand unit. Our house is so cool now, works so much better than our old outdated system we had. Thank you Pronto Service Pros.

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Cookie Policy

Table of Contents

1. What Are Cookies?

2. Why Do We Use Cookies?

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

3.2 Performance and Analytics Cookies

3.3 Functionality Cookies

3.4 Targeting and Advertising Cookies

4. Specific Cookies We Use

5. Third-Party Cookies

Third-Party Services We Use:

Google Analytics

Google Maps

Facebook Pixel

6. Your Choices Regarding Cookies

Cookie Consent Management

7. How to Control Cookies Through Your Browser

Browser-Specific Instructions:

8. Opt-Out Tools

For Analytics Cookies:

For Advertising Cookies:

Mobile Device Settings:

9. What Happens If You Disable Cookies?

10. Information for EU and California Users

10.1 European Union (EU) / European Economic Area (EEA) Users

10.2 California Users (CCPA/CPRA)

10.3 Other US States

11. Updates to This Cookie Policy

12. Contact Us