Terms and Conditions

Last Updated: November 12, 2025

Table of Contents

• 1. Agreement to Terms
• 2. Changes to Terms
• 3. Access to Services
• 4. Our Services
• 5. User Obligations and Conduct
• 6. Prohibited Uses
• 7. Intellectual Property Rights
• 8. User-Generated Content
• 9. Third-Party Links and Services
• 10. Service Bookings and Appointments
• 11. Payment Terms
• 12. Cancellation and Refund Policy
• 13. Disclaimers and Warranties
• 14. Limitation of Liability
• 15. Indemnification
• 16. Termination
• 17. Governing Law and Jurisdiction
• 18. Dispute Resolution
• 19. Class Action Waiver
• 20. Severability
• 21. Entire Agreement
• 22. Contact Information

1. Agreement to Terms

These Terms and Conditions (“Terms,” “Terms and Conditions”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Pronto Service Pros, LLC (“Company,” “we,” “us,” or “our”), concerning your access to and use of the https://prontoservicepros.com website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

2. Changes to Terms

We reserve the right to change these Terms and Conditions at any time. We will alert you about any changes by updating the “Last Updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

3. Access to Services

We reserve the right to withdraw or amend our Site, and any service or material we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

You are responsible for:

• Making all arrangements necessary for you to have access to the Site
• Ensuring that all persons who access the Site through your internet connection are aware of these Terms and Conditions and comply with them

4. Our Services

Pronto Service Pros, LLC provides professional home and commercial service solutions including, but not limited to:

• Plumbing services
• Electrical services
• HVAC services
• General maintenance and repair services
• Emergency services
• Other related professional services

All services are provided subject to availability and the qualifications of our service professionals. We reserve the right to refuse service to anyone for any reason at any time.

Service descriptions, availability, and pricing are subject to change without notice. We make every effort to provide accurate information, but we do not warrant that service descriptions, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free.

5. User Obligations and Conduct

By using the Site, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update such registration information as necessary
• You have the legal capacity and you agree to comply with these Terms and Conditions
• You are not a minor in the jurisdiction in which you reside
• You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise
• You will not use the Site for any illegal or unauthorized purpose
• Your use of the Site will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

6. Prohibited Uses

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
• Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses
• Use the Site to advertise or offer to sell goods and services without our express written consent
• Circumvent, disable, or otherwise interfere with security-related features of the Site
• Engage in unauthorized framing of or linking to the Site
• Trick, defraud, or mislead us and other users
• Make improper use of our support services or submit false reports of abuse or misconduct
• Engage in any automated use of the system, such as using scripts to send comments or messages
• Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site
• Attempt to impersonate another user or person or use the username of another user
• Sell or otherwise transfer your profile
• Use any information obtained from the Site in order to harass, abuse, or harm another person
• Use the Site as part of any effort to compete with us or otherwise use the Site for any revenue-generating endeavor or commercial enterprise
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
• Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you
• Delete the copyright or other proprietary rights notice from any Content
• Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site
• Use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site
• Use the Site in a manner inconsistent with any applicable laws or regulations

7. Intellectual Property Rights

7.1 Our Intellectual Property

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

7.2 Your Use of Our Intellectual Property

If you wish to use any Content or Marks from our Site for any purpose not covered by the limited license above, you must obtain our express written permission before doing so.

8. User-Generated Content

8.1 Submissions

The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”).

Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights of any third party
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us to use your Contributions in any manner contemplated by the Site and these Terms and Conditions
• Your Contributions are not false, inaccurate, or misleading
• Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation
• Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone
• Your Contributions do not violate any applicable law, regulation, or rule
• Your Contributions do not violate the privacy or publicity rights of any third party

8.2 Contribution License

By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.

We have the right, in our sole and absolute discretion, to:

• Edit, redact, or otherwise change any Contributions
• Re-categorize any Contributions to place them in more appropriate locations on the Site
• Pre-screen or delete any Contributions at any time and for any reason, without notice

We have no obligation to monitor your Contributions.

9. Third-Party Links and Services

The Site may contain links to third-party websites and services that are not owned or controlled by Pronto Service Pros, LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

10. Service Bookings and Appointments

10.1 Booking Process

When you request a service through our Site or other means, you are making an offer to purchase the service at the price and terms indicated. All bookings are subject to acceptance by us. We may refuse any booking at our sole discretion.

10.2 Service Confirmation

Once a booking is confirmed, you will receive a confirmation via email or phone. This confirmation will include:

• Service date and time
• Service description
• Estimated cost (if applicable)
• Technician information (when available)

10.3 Appointment Times

We make every effort to arrive within the scheduled time window. However, arrival times are estimates and may be subject to change due to unforeseen circumstances such as traffic, previous job delays, or emergency calls. We will make reasonable efforts to notify you of any significant delays.

10.4 Access to Property

You agree to provide our technicians with safe and reasonable access to the areas requiring service. You are responsible for ensuring that:

• Someone 18 years or older is present during the service visit
• Pets are secured or removed from the work area
• The work area is accessible and clear of personal belongings
• Any necessary permits are obtained (where applicable)

11. Payment Terms

11.1 Pricing

All prices are in U.S. Dollars unless otherwise specified. Prices are subject to change without notice. We reserve the right to adjust pricing for services based on the scope of work, materials required, and other factors.

11.2 Estimates

Any estimates provided are approximate and not guaranteed. Final costs may vary based on the actual work performed, materials used, and any additional issues discovered during service.

11.3 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Cash
• Check (with prior approval)
• Online payment platforms (as available)

11.4 Payment Due

Payment is due upon completion of services unless other arrangements have been made in advance. For larger projects, we may require a deposit before work begins and/or progress payments.

11.5 Late Payment

If payment is not received when due, we reserve the right to:

• Charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is less)
• Suspend or terminate services
• Pursue collection through third-party agencies or legal action
• Charge you for all costs of collection, including reasonable attorney’s fees

11.6 Billing Disputes

If you believe there is an error in your bill, you must notify us in writing within 30 days of the invoice date. We will investigate and respond to your dispute within a reasonable time.

12. Cancellation and Refund Policy

12.1 Customer Cancellation

You may cancel or reschedule your appointment by contacting us:

• More than 24 hours before scheduled appointment: No cancellation fee
• Less than 24 hours before scheduled appointment: May be subject to a cancellation fee of up to $75
• No-show (technician arrives and no one is home): Subject to a $100 trip charge

12.2 Company Cancellation

We reserve the right to cancel or reschedule appointments due to:

• Weather conditions or natural disasters
• Technician illness or emergency
• Equipment failure
• Other unforeseen circumstances

If we cancel an appointment, we will make reasonable efforts to notify you as soon as possible and reschedule at your convenience. No cancellation fee will be charged if we cancel.

12.3 Refunds

Refunds will be considered on a case-by-case basis for:

• Services not performed as agreed
• Defective workmanship (subject to warranty terms)
• Billing errors

Refund requests must be submitted in writing within 30 days of service completion. We will review and respond to refund requests within 14 business days.

13. Disclaimers and Warranties

13.1 Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner in accordance with industry standards. This warranty is valid for 30 days from the date of service completion unless otherwise specified in writing.

This warranty does not cover:

• Damage caused by misuse, abuse, or negligence
• Normal wear and tear
• Repairs or modifications made by others
• Pre-existing conditions not addressed in the original service
• Issues arising from failure to follow maintenance recommendations

13.2 Site Disclaimer

THE SITE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

• ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE
• UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY
• ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE

14. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE LIABILITY.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

• Your Contributions
• Use of the Site
• Breach of these Terms and Conditions
• Any breach of your representations and warranties set forth in these Terms and Conditions
• Your violation of the rights of a third party, including but not limited to intellectual property rights
• Any overt harmful act toward any other user of the Site with whom you connected via the Site

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

16. Termination

16.1 By Us

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

Upon termination, your right to use the Site will immediately cease. If you wish to terminate your account, you may simply discontinue using the Site.

16.2 Effect of Termination

All provisions of these Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Governing Law and Jurisdiction

These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of Florida applicable to agreements made and to be entirely performed within the State of Florida, without regard to its conflict of law principles.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect.

18. Dispute Resolution

18.1 Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions (each a “Dispute” and collectively, “Disputes”), you and we agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.

18.2 Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration.

The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org.

The arbitration will be conducted in Pasco County, Florida, unless you and we agree otherwise. Each party will be responsible for paying any AAA filing, administrative, and arbitrator fees in accordance with AAA rules.

18.3 Exceptions to Arbitration

The parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration:

• Any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party
• Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use
• Any claim for injunctive relief

19. Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

20. Severability

If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the sole and entire agreement between you and Pronto Service Pros, LLC regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

22. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Pronto Service Pros, LLC

5133 W. Clifton Street

Tampa, FL 33634

United States

License: CAC1821875

Phone: (813) 341-5400

Email: Customerservice@prontoservicepros.com

These Terms and Conditions were last updated on November 12, 2025.